Effective Date: 29 May 2023

At MyHerbals.lk, we value our customers and strive to provide a safe and secure shopping experience. Our Buyers Protection Policy outlines the measures we take to protect your rights and ensure your satisfaction when purchasing products from our website.

1. Authenticity and Quality Assurance:

   • We guarantee that all our herbal products are sourced from reputable suppliers and are authentic and of high quality.
   • We conduct rigorous quality checks to ensure that the products meet our stringent standards before they are made available for purchase.

2. Accurate Product Descriptions:

   • We provide detailed and accurate descriptions of our herbal products, including ingredients, usage instructions, and any relevant certifications or licenses.
   • If you have any questions or need further information about a product, our customer support team is readily available to assist you.

3. Secure Payment Processing:

   • We utilize secure and trusted payment gateways to safeguard your financial information during the checkout process.
   • Your payment details are encrypted and handled with the highest level of confidentiality and security.

4. Shipping and Delivery:

   • We strive to ensure prompt and reliable shipping of your orders.
   • We provide tracking information for your orders, allowing you to monitor the delivery progress.
   • In the rare event of any shipping issues or delays, we will promptly communicate with you and work towards a resolution.

5. Returns and Refunds:

   • Please refer to our Return and Refund Policy for details on the conditions under which returns and refunds are accepted.

6. Customer Support:

   • We have a dedicated customer support team available to assist you with any inquiries, concerns, or issues you may have.
   • You can reach out to us via email or phone, and we will respond to your queries in a timely manner.

7. Privacy and Data Protection:

   • We adhere to strict privacy practices and protect your personal information in accordance with applicable data protection laws. Please refer to our Privacy Policy for more details.

8. Contact Us:

   • If you have any questions or require further clarification about our Buyers Protection Policy, please contact us at:
     • Email: sales@myherbals.lk
     • Phone: +94777483898

Please note that this Buyers Protection Policy is subject to change and may be updated periodically. Any revisions will be posted on our website, and the revised policy will apply to all future purchases.

Last updated: 29 May 2023