Dispute and Report
Additional information about dispute reviews, possible resolutions, and customer support.
1. How We Handle Disputes
Our team carefully reviews every dispute submitted through this form. Once we receive your report, we will investigate the issue and provide you with a resolution within 5 to 7 business days.
For product-related issues, including wrong or damaged items, please upload supporting images or documents for a faster resolution.
2. Refund or Replacement Policy
Refunds or replacements are offered only under specific circumstances, according to our policy. Please refer to our Refund and Return Policy for more details.
Possible resolutions may include a refund, a replacement, or advice on the proper use of the product.
3. Contact Us for Urgent Matters
For urgent matters or further assistance, contact our customer support team.
Email: info@myherbals.lk
Phone: +94 77 746 3898
4. Terms and Conditions
By submitting this form, you agree to allow My Herbals Pvt Ltd to process your personal information solely for the purpose of resolving your dispute. For more information, please read our Privacy Policy.